Privacy Policy for Maple Serpent
Maple Serpent is committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our ecotourism services, educational workshops, habitat preservation initiatives, wildlife photography excursions, and sustainable tourism consulting. We operate this website to provide information about our services and facilitate bookings and inquiries.
Information We Collect
We collect various types of information from and about users of our online platform and services, including:
- Personal Identification Information: This includes information such as your name, email address, phone number, and postal address when you book a tour, register for a workshop, subscribe to our newsletter, or contact us through our online forms.
- Payment Information: When you make a booking, we collect necessary payment details. Please note that we do not store full credit card details on our servers; these are processed securely by third-party payment processors.
- Enquiry and Communication Information: Records of your correspondence with us when you send us emails, submit inquiries, or participate in surveys.
- Technical Data: This includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our website, products, and services, such as pages viewed, services searched for, and duration of visits.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services, including processing bookings for guided tours, workshops, and consultations.
- To communicate with you regarding your bookings, inquiries, and other service-related matters.
- To send you marketing and promotional communications about our services, special offers, and conservation efforts, where you have consented to receive such communications.
- To improve and personalize your experience on our website and in our services.
- To conduct research and analysis to understand how our services are used and to develop new offerings.
- To ensure the security and integrity of our website and services.
- To comply with legal obligations and resolve any disputes.
Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet transmission is ever completely secure or error-free. You should take special care in deciding what information you send to us via email or our website.
International Data Transfers
As a Canadian company, your information is primarily processed and stored in Canada. If we engage service providers outside of Canada, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws and, where applicable, GDPR requirements.
Your Rights (GDPR)
If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. We reserve the right to update or modify this Privacy Policy at any time without prior notice. The date this Privacy Policy was last revised is identified at the top of the page. Your continued use of our services after any changes or revisions to this Privacy Policy indicates your agreement to the terms of the revised Privacy Policy.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Maple Serpent
789 Birchwood Lane, Unit 10C,
Vancouver, British Columbia, V6B 3X8
Canada